Phones Key » Virgin Phone Operator » Virgin mobile top up problem?

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: So I didn't pay my phone bill, past due, now I tried to pay with a credit card + it says I have 35 in my account but then it says I need to add at least 0.00$ to my account I tried to top up the thing and says to call the number then it just says the same when I call.

I don't know what to do. Why does it say to add 0$ that doesn't make any sense. Help.

Then it said to retry payment but it just says to wait + is been way more than 15 min.

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